7Cs as the pillar of retention

A trust or corporate trust is a large grouping of business interests with significant market power, which may be embodied as a corporation or as a group of corporations that cooperate with one another in various ways. — FusionWorks

In the past, interpersonal relationships were created on the concept — I trust you until you will demonstrate I shouldn’t.

Today, due to competitiveness and many cultural reasons, interpersonal relationships are based on the concept — I do not trust you until you demonstrate I may.

I am not sure which theory is better, but we may surely agree that you may be an enthusiast, competent, and genius, but this means nothing for your success until others believe in you.

Any interpersonal relationship is based on trust and the relationship between employee-employer or the one between client-provider are not exceptions at all. Trust is like a safe feeling in someone’s sincerity. It is the firm belief that a company (it’s management, your colleagues and its services) retains its integrity, quality, and brand for a predictable period of time.

In practice, inspiring someone to trust you is a really hard work of mixing 7 essential elements. These are 7 ”C”-s of trust. Let’s discover them together.

First C is for CHARACTER
A company’s character, its Identity is the most difficult to fake, as this is the moral quality that manifests itself through perseverance, the firm will, and fairness. These are the primordial elements for someone to be trustworthy. One of the best ways to prove that you could be trusted is to accept when you are wrong. Everyone appreciates the courage to admit one’s own imperfection.

Second C is for COMPETENCE
It is very important to always find time for the personal and professional development of your skills. This is why, FusionWorks is always for sharing knowledge and we inspire our employees to learn continuously as learning is life, especially in our field. Competence in any field means training, reading, learning, and implementing in practice any single skill.

Nr. 3 C is for CONSOLIDATION of the company’s values 
This aspect is crucial as this is one of the first things to be observed by others. One’s first impression of your company is made in the first moments of your communication. The following moments from any discussion are for validating that first impression. This is why, when some of your employees are not sure about your company’s value, this is felt. The whole conversation will be dominated by a wrong/bad — emotions domino.

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4th C is for CONGRUENCE
Trust increases every time your actions (any employees ones) confirm your words (company-culture). The key is the harmony between verbal and non-verbal messages you and your employees spread into the world. In the lack of this harmony, your interlocutor could not believe your message and will have no trust in you as a company.

5th C is for CREDIBILITY
Credibility is the ability or power to stimulate the trust of others in your company. It means letting the person we spoke with understand that you, as a company, know very well what you are talking about and if they follow your advice, it will be good for them later. This C is the one most felt in the sales and in the recruitment field. As you will never get a super-contract or a rocket star without demonstrating your credibility.

6th C is for CONSISTENCE
consistent company easily gains the trust of others, no matter who are those — partners, clients, candidates, or employees. It is all too well known in marketing that a brand image is not built overnight. People need time to adapt, time to test, to form opinions, and to disseminate them.

7th C equals to COMPLETENESS
People generally have a very strong desire to close the processes that have begun. This “closure” eliminates stress. The explanation is given by a subtle psychological mechanism that shows that the value of stress is directly proportional to the number of unfinished processes. More specifically, when you have 15 distinct activities to solve, you will be more stressed than if you have only one, which involves the same length of work/time to complete. On this principle, we prefer not to engage in activities that do not seem to have a clear and predictable purpose. Consequently, in order to inspire trust, it is very important that what you offer, as a company — your product or service has a beginning and an end. When people know the purpose of an idea, they are more likely to believe in it.

When employees/clients are trusting that the organization provides them with (access to) their goal, both the employee/client and the company will benefit because

a) employee trust is the reason for employees to be motivated, productive and happy. What your employees give back makes the decision to focus on employee trust easier for business leaders. Or, as for many organizations who recognize the importance, it makes employee trust a top priority.

b) client trust is crucial for successful and productive-long-collaborations. This means greater advocacy, loyalty, and engagement from clients. This sets the tone for your business, and as clients advocate, businesses will be able to attract more customers who are ready to invest in their offering.

Encoding, storage, and retrieval OR about MEMORY, simple

As sharing is caring, in this article you will find some good lectures and curious experiments.- FusionWorks

One of my favorite definitions of ”Memory” is that this represents the process of maintaining information over time. Our memory helps us discover the world. We do not need every time a lot of information to absorb and to try to figure it out dealing with classifications or comparison.

There are moments when, being too engaged in an activity we forgot some elementary staff like to eat, to respond to a message, etc. In the era of information, it is a priority to understand fast and proceed to complete future tasks instead of analyzing what do we miss.

A large part of the research on memory is based on experiments conducted in laboratories. Those who take part in the experiments — the participants — are asked to perform tasks such as recalling lists of words and numbers. Both the setting — the laboratory — and the tasks are a long way from everyday life. In many cases, the setting is artificial and the tasks fairly meaningless. Does this matter? How can this help?

Memory is a single term that reflects a number of different abilities: holding information briefly while working with it (working memory), remembering episodes of one’s life (episodic memory), and our general knowledge of facts of the world (semantic memory), among other types. Remembering episodes involves three processes: encoding information (learning it, by perceiving it and relating it to past knowledge), storing it (maintaining it over time), and then retrieving it (accessing the information when needed). Failures can occur at any stage, leading to forgetting or to having false memories. The key to improving one’s memory is to improve processes of encoding and to use techniques that guarantee effective retrieval.

This article is powered by Empy.io — an all-in-one tool that helps HRs synchronize with the employees and handle all the internal requests in one single place. Try it for free!

Increasing your memory may help you in different manners. Firstly, you will force your brain to think, you will exercise it and make it stronger. Secondly, you will be much more productive. And third — your general well-being will increase as a result of self-esteem. Does this sound perfect? It is also easy to achieve!

  • Associate — combine what you want to remember with what you already know. You can associate places with people, names with songs, phone numbers with birthdays.
  • Practice — our brain has supernatural powers if we have enough patience to develop them. We can calculate in mind, memorize a voluminous number, or complete sudoku, what do you choose?
  • Focus — when we learn something new and quickly forget, we blame our memory, when in fact we were not paying attention to what we were doing. When you do something (or learn) dedicate yourself to the activity 100%. Being fully involved you will be surprised by the results!
  • Chewing gum — some research has shown that chewing gum improves memory. Thus, chewing gum during an exam can make it easier to remember everything we have learned.
  • Build a palace of memory — it’s an exercise for hundreds of years, but just as great. According to this technique, we are supposed to remember more easily anything with the idea that we have visual memories related to that something (it doesn’t matter if it’s real or imaginary).
  • Avoid stress — felt for a long time, stress affects the normal functioning of the brain, therefore decreasing memory capacity. As much as we can, let’s avoid it, finding more time for relaxing.
  • Get enough sleep — if your sleep doesn’t reach at least 7 hours a night, your brain has nowhere to take energy to function wonderfully.
  • Eat healthily — scientific studies have shown the link between food and memory. So, in order to improve it, we need vegetables, fruits, seafood, and green tea.
  • Keep fit — if your body is healthy, so will your mind. Exercising 20 minutes a day, we will look more beautiful not only physically, but also in terms of memory.
  • Read — you can improve your creativity by reading something special and imagining your video. In this way, you put your brain to work, and during the construction of images, you also develop your memory.

Yes, it seems like all these techniques are viable and all of them may be experienced very simply, but could these also feed the Misinformation Effect?

In a famous experiment conducted by Loftus, participants were shown video footage of a traffic accident. After watching the clip, the participants were then asked a number of questions about what they had observed, much in the same way police officers, accident investigators, and attorneys might question an eyewitness.

One of the questions asked was, “How fast were the cars going when they hit each other?” In some instances, however, a subtle change was made; participants were instead asked how fast the cars were going when they “smashed into” each other. What the researchers discovered was that simply using the word “smashed” instead of “hit” could change how the participants remembered the accident.

A week later, the participants were once again asked a series of questions, including “Did you see the broken glass?” Most of the participants correctly answered no, but those who had been asked the “smashed into” version of the question in the initial interview were more likely to incorrectly believe that they had indeed seen broken glass.

How can such a minor change lead to such differing memories of the same video clip? Experts suggest that this is an example of the misinformation effect at work. Other interesting experiments that seem curious.