Can you take over a system that has no documentation? Yes. Engineers backed by AI-assisted code analysis read the codebase and map what the application actually does, rather than what outdated docs claim. You get recovered documentation, a dependency and integration map, a risk assessment and a takeover plan.
How long does a takeover take? Two to three weeks to audit the system and recover its documentation. At the end you have certainty about what you own — codebase and dependency analysis, an architecture and integration audit, a risk assessment and a takeover plan — before anyone changes a line of code.
How many engineers do you start with? Two to three senior engineers, not a crowd. The team grows once the system is stable and the results are visible.
Do you commit to SLAs? Yes. Incident response runs against agreed SLAs, with monthly reporting on how they were met, root-cause analysis instead of patches, and communication in your time zone in plain English.
Can you take over a system built by another vendor? Yes — that is the normal starting point. Bugs sitting untouched in the backlog, the original authors gone, documentation two years stale, every new feature breaking two old ones. FusionWorks has walked into that situation dozens of times, including at companies with €1bln turnover.
Do you only keep the system running, or also build new features? Both, with the same team. Keeping the lights on is the baseline; the engineers who support the system also build new features, integrations and scalability work — no handover between a support team and a development team.
What happens to the code and documentation if we end the engagement? You own the code and all recovered documentation throughout — full IP, transferred on payment. On exit there is a structured handover of two to three weeks: knowledge transfer sessions, access transfer and a written summary of the system’s current state.